Terms of Service
Effective: May 2026
Overview
Citizenly is a platform that helps New York City residents contact their elected representatives. By using Citizenly, you agree to these terms. If you do not agree, do not use the platform.
Acceptable use
You may use Citizenly to send legitimate civic advocacy messages to your elected officials. You agree that your messages will not contain:
- Threats or incitement to violence — including threats of physical harm, property damage, or harm to any person or group.
- Harassment or intimidation — including repeated unwanted contact, personal attacks, or content intended to frighten or distress a recipient.
- Hate speech — content that attacks a person or group on the basis of race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic.
- False or defamatory statements — including knowingly false claims of fact about any person or organization.
- Spam or mass automated submissions — you may send one message per campaign using your own email address.
- Impersonation — you may not submit a message in another person's name or using another person's email address.
- Illegal content — any content that violates applicable federal, state, or local law.
Email verification
To prevent fraudulent submissions, you must verify your email address before any message is sent. By clicking the verification link, you confirm that the message reflects your own views and that you consent to its delivery to the named official.
One message per campaign
Each verified email address may send one message per campaign. Attempts to circumvent this limit are prohibited.
Your responsibility
You are solely responsible for the content of your message. Citizenly transmits your message as written after verification. We do not review message content before delivery.
Enforcement
We reserve the right to suspend or terminate access to Citizenly for violations of these terms. We may report credible threats to the appropriate authorities.
Changes to these terms
We may update these terms at any time. Continued use of Citizenly after changes are posted constitutes acceptance of the revised terms.
Contact
Questions? Contact us at legal@citizenly.nyc.